Interim Patient Success Lead (Backed by Y Combinator, $1M+ ARR)

🧠 About Legion Health

Legion Health is on a mission to deliver the best psychiatric care in the world—and to do it at scale.

We’re building a full-stack AI-native psychiatry network: our clinicians provide high-quality care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision? A patient experience that’s 10× better, more affordable, and higher-margin than ever before.

Today, we’re turning weeks-long wait times into same-day appointments, crafting seamless digital experiences in a broken healthcare system, and scaling a company that patients genuinely trust.

About the Role

We’re seeking an Interim Patient Success Lead to cover our regular lead during a planned leave. This is a 3-month full-time contract, with a chance to extend if our growth trajectory necessitates—though it’s expected to conclude once our permanent lead returns.

This interim role offers a unique opportunity to gain hands-on expertise in a fast-paced, AI-powered startup. You’ll own the patient success function end-to-end, troubleshoot high-impact issues, and collaborate cross-functionally to drive continuous improvement.

Note: Contractor position; benefits not provided.

Key Responsibilities

• Patient Support: Deliver empathetic, proactive assistance; troubleshoot inquiries and escalate clinical concerns.
• Information Triaging: Route patient issues swiftly to clinical and operations teams to uphold quality and speed of care.
• Billing & Payments: Educate patients on billing, navigate insurance/self-pay workflows, and support payment collections.
• Administrative Management: Oversee patient paperwork, consent forms, and documentation for compliance and accuracy.
• Re-engagement: Proactively re-engage patients who lapse in care via targeted outreach and appointment reminders.
• Scheduling: Coordinate bookings and reschedules, optimizing provider calendars for rapid access.
• Operational Problem-Solving: Resolve technical or process-related hiccups during the care journey.
• Feedback Loop: Collect patient insights and partner with product and engineering to iterate on our AI-driven platform.
• Generalist Support: Contribute to cross-team projects—analytics, process docs, or special initiatives—as needed.

Skills & Qualifications

• Communication: Stellar verbal and written skills; comfortable interfacing with patients, providers, and leadership.
• Empathy: Deep commitment to patient well-being and active listening.
• Problem-Solving: Resourceful, able to troubleshoot rapidly in ambiguous, high-volume scenarios.
• Organization: Track record of juggling multiple priorities in a dynamic environment.
• Tech Fluency: Proficient with digital health tools, EHRs, scheduling platforms, and standard office software.
• Healthcare Background: Experience in patient support, care coordination, or related administration preferred.
• Adaptability: Thrive outside a 9–5 framework and pivot as startup needs evolve.
• Startup Drive: Mission-oriented self-starter eager to make an outsized impact.

Interview Process

1. Video Interview with a co-founder
2. Skills Assessment – real-world scenarios on communication and troubleshooting
3. Final Interview – deep dive on vision, motivation, and fit
4. Reference Checks

Compensation & Contract Details

• Rate: $6,000 – $9,000 per month (DOE)
• Term: 3 months, full time
• Extension: Possible; expected to end when permanent lead returns
• Benefits: None for contract roles
• Relocation: Accepted for Texas residents
• Sponsorship: Accepted
• Travel: None required