Duckie

Quack! We are Valerie and Joel, and we are happy to introduce Duckie, an AI technical support assistant that helps teams resolve issues in minutes.

Problem - Too many support requests, too little time.

Resolving technical issues takes a lot of time, and they are often time-sensitive. Most issues can be solved with better knowledge-sharing. So much relevant information is in your team’s knowledge base, but it’s tough to find.

• A lot of important information is tribal knowledge stuck in a teammate’s head.
• Written knowledge is still siloed and scattered across Slack, Jira, docs, everywhere!
• Once you find the docs, they’re always out of date (who likes writing documentation??).

Solution

Duckie connects to your team’s knowledge sources (i.e. Slack, Jira, Confluence, Sentry, etc) to find relevant information and generate issue resolutions in minutes while writing back to your documentation to keep the knowledge base up-to-date.

Is your customer getting an error message while OAuthing into your product? Duckie’s there to help. Your user is facing an issue using your API? Duckie can handle that. Your new engineer is having trouble setting up a local environment? Leave it to Duckie!

Instantly understand your issue and how to resolve it

When a new issue comes up in your support channel, Duckie responds in the thread with where to look and how to resolve it, with reference sources.

Conversational copilot to investigate with you

Have follow-up questions? Instead of waiting for hours for human responses, Duckie responds instantly and gets you unblocked ASAP.

Keep your documentation up-to-date automatically

Duckie keeps your team’s documentation up-to-date with learning picked up during issue resolution. Duckie also handles post-mortems, status updates, and more.

Our Ask

1. Book a demo with us to get Duckie live in your channel!
2. Questions, thoughts, feedback, or want a Duckie swag? Email us at founders@duckie.ai!