Customer Support Engineer

At Playground, we are making a superhuman AI designer.

Our immediate goal is to build the designer of the future where humans and machines work together to exceed the capability of any single designer. It has exceptional taste, it never tires, it is your partner, it has an eye for details, and hopefully it designs something you couldn’t have imagined yourself.

Read about our latest advancement: https://playground.com/pg-v3

If you join us, you’ll be an early team member in helping shape:

1. Our future company culture
2. Our engineering practices
3. People that we hire
4. The direction & focus of our products

You’ll be our first Customer Support Engineer—laying the foundation for a world-class support function. This is not a “ticket monkey” role. You’ll design systems, automate processes, and turn chaos into clarity. You'll be the trusted guide for our customers and a vital feedback loop for our product team.

You are:

• High-agency, scrappy, and proactive - you spot problems and fix them without waiting for permission.
• Automation first and keen to scale efficient support systems.
• Tech-savvy, curious, and eager to understand product intricacies.
• A clear communicator who can translate customer pain into actionable insights.

What You’ll Do:

• Build a Scalable Support Engine: Design triage workflows to prioritize and respond to customer inquiries—free and paid—focusing on high-retention cohorts.
• Automate & Self-Serve: Develop a robust help center, automate common support workflows, and streamline ticket management to handle high volumes with grace.
• Be the Customer’s Champion: Respond to inbound support requests via email and Intercom, ensuring fast, thoughtful, and effective resolutions.
• Bridge Customers & Product: Aggregate feedback and synthesize insights that inform product improvements. Partner closely with engineering to escalate bugs and UX issues.
• Level Up Continuously: Identify bottlenecks, propose process improvements, and help scale support as we grow.

Skills & Experience

• 2+ years in a customer support, solutions engineering, or technical support role.
• Proven experience building or scaling support systems (bonus if in a startup or high-growth environment).
• Strong technical acumen—comfortable with tools like Intercom, Zapier, basic scripting, and APIs.
• A systems thinker who loves automating repetitive tasks and improving workflows.
• Excellent written communication and problem-solving skills.
• Passion for AI, design tools, and empowering creators.

Bonus Points

• Experience working closely with product & engineering teams.
• Familiarity with graphics/design software (e.g., Canva, Figma, Adobe suite).
• Prior experience supporting a SaaS product with SMB and consumer users.

You can read our FAQ here.