Customer Operations Lead

BLUECARGO

BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering top-notch products that make a significant impact on our clients’ operations.

Founded by two female entrepreneurs from Y Combinator’s 2018 batch, BlueCargo successfully raised a Series A in 2022. With strong product-market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth.

If transforming the logistics industry with cutting-edge technology sounds exciting, we’d love to connect! We are looking for an experienced Operations Manager with a startup mindset.

OPPORTUNITY OVERVIEW

Role Overview

As Customer Operations Lead, you’ll own the execution of our freight audit service — ensuring that every invoice is audited on time and delivered with quality. You’ll build and manage a small but mighty team of Customer Operations Associates and collaborate closely with Product, Engineering, and Customer Success to drive operational excellence.

This is a unique opportunity to lead a core function of the business, contribute to process design and automation, and play a key role in delivering value to some of the largest shippers and freight forwarders in the U.S.

Key Responsibilities

• Own Service Delivery: Oversee the daily execution of freight audit operations across multiple enterprise customers.
• Build & Manage the Team: Hire, train, and coach a team of Customer Operations Associates.
• Drive Operational Excellence: Define and implement repeatable processes, set SLAs, and continuously improve efficiency and accuracy.
• Collaborate Cross-Functionally: Partner with Product to identify automation opportunities and improve internal tools. Work with CS to ensure customer expectations are met.
• Analyze & Act: Track key operational metrics and lead problem-solving initiatives when things go off-track.
• Be the Voice of Execution: Represent the operations team internally, advocate for the needs of your team, and contribute to company-wide discussions around scaling and service quality.

Qualifications

In addition to the following skills, we are looking for PROBLEM SOLVERS with an entrepreneurial mindset:

• 6+ years of experience in operations, logistics, or service delivery — ideally with client-facing elements.
• Proven ability to manage people, build systems, and scale execution.
• Obsessed with process improvement and operational KPIs.
• A high bar for quality, balanced with pragmatism and speed.
• Strong communication skills and the ability to align multiple teams around execution.
• Comfortable in ambiguity — you can figure it out, own it, and drive results.

Classification

• Culture: Be part of a caring, high-impact team that values collaboration and personal growth.
• Benefits: Medical benefits, unlimited PTO, and a flexible work environment.
• Community: Work in an international, inclusive culture as part of a Y Combinator-backed company!